I’m tapping my finger on the edge of the mahogany desk, a rhythmic 139 beats per minute, while the loading spinner taunts me with its circular indifference. It is a blue iris that never blinks, spinning against a white background that has begun to burn a rectangular ghost into my retinas. I’ve been waiting for 49 seconds. In the world of high-speed fiber and instant gratification, 49 seconds is an eternity. It is long enough to regret the third cup of coffee I had at 9:09 AM. It is long enough to wonder if the ‘Single Pane of Glass’ I was promised is actually just a very expensive magnifying glass held over a pile of dry leaves in the midday sun.
49
Seconds Waiting
Everything was supposed to be in one place. That was the pitch. The salesperson, a man whose teeth were so white they looked like they’d been rendered in a 4k engine, told me that complexity was a vestige of the past. He said that by aggregating my 29 different streams of data-client intakes, therapy animal health records, scheduling, billing, and the peculiar temperament logs of a 159-pound Mastiff named Barnaby-I would finally achieve ‘operational Zen.’ But as I sit here watching the spinner, I realize the Zen he was talking about was the kind where you give up all worldly possessions because your software has rendered